Refund policy

Linaya – Returns Policy (Australia)
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a change-of-mind return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ask@linaya.com.au. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ask@linaya.com.au. 

Return Shipping Costs
Linaya offers free return shipping on all eligible returns.
Once your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Restocking Fee
A 5% restocking fee applies to change-of-mind returns to cover inspection, steaming, and repackaging. This fee does not apply to faulty or incorrect items.

Australia Consumer Law (ACL) 
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged, incorrect, or does not meet consumer guarantees, you are entitled to a repair, replacement, or refund. This applies regardless of our 14-day return policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some items cannot be returned, including custom-made products, personalised orders, or items marked as final sale. For hygiene and safety reasons, we also cannot accept returns on personal care items.

Please contact us if you are unsure whether your item qualifies for a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ask@linaya.com.au.